I called Basics and Beyond after having lived in Nashville for about a year and feeling very uninspired by the trainer that the local national gym chain 'paired' me with. I was pleasantly surprised to get an immediate call back after leaving a message. Dan asked me a bunch of questions about my fitness level and what I was looking for in a trainer, and then based on that information, as well as my location, he matched me with someone he thought would be best. I started training with JB shortly after that and have continued with him to present. It was a great match from the start! I also got a follow-up call and email from Dan to see if I was satisfied. B&B obviously cares that you're getting out of the training what you want and that you have a good fit. I would recommend them to anyone who is serious about having a trainer.